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Blog » Bisnis » Mengenal Pengertian User Research: Apa itu Riset Pengguna? Tujuan, Dasar, Jenis, Macam-Macam Metode dan Contohnya serta Kenapa itu Penting dalam UX!

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We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.
If you’ve found a malfunction or have ideas for improvement, we’ll be happy to hear from you. You can reach out to the website’s operators by using the following email
Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:
Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all of the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with all popular screen readers, including JAWS and NVDA.
Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.Additionally, keyboard users will find quick-navigation and content-skip menus, available at any time by clicking Alt+1, or as the first elements of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus drift outside of it.
Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers), both for Windows and for MAC users.
Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please reach out to
Selamat malam , terima kasih atas sharingnya mengenai user research. Sangat bermanfaat sebagai bahan belajar saya.
Ignasius Willy Nugroho/2602269670-DFBA
sangat bagus penjelasannya
Selamat siang, terima kasih atas penjelasan mengenai user research nya.
2602268005-RIKA FEBRYANI P
Penjelasan sangat baik
terimakasih atas materi yang disampaikan,
materi yang dijelaskan sangat bagus dan mudah dipahami
Dewi Ratna Wati – 2602270110 – DEBA
Terimakasih atas meteri yang disampaikan, materi diatas sangat jelas dan mudah dipahami
Dewi Ratna Wati – 2602270110 – DEBA
Terima kasih atas ringkasan materi yang telah disajikan, izin menggunakan artikel ini sebagai referensi.
Wira Wahyudi – 2602269380
Terimakasih atas materinya, sangat membantu pemahaman.
Ilham Ramadhan P_2602184536_EXBA
Terima kasih atas penjelasan yang disampaikan,materinya sangat jelas dan mudah untuk dipahami.
Purnama Florentina – 2602240000 – DCBA
2602239030 – Nurindra Paramita (DCBA)
Azzahra Salsabila – 2602235423 – DCBA
Saya setuju, empati adalah kunci untuk desain yang berpusat pada pengguna. Materi yang sangat bermanfaat
Selamat malam, terima kasih atas pemaparan materinya yang sangat bagus dan jelas.
Noni Maharsari – 2602216393
Fathonil Hakim – 2602332563 – TKBA
Selamat siang, terima kasih atas pemaparan materinya.
alia anggarani – 2702347755 – TLBA
terima kasih atas pemaparan materinya sangat mudah dipahami
UX designer sangat erat kaitannya dengan riset terhadap user, oleh karena itu penjelasan ini sangat membantu sekali.
Salam,
Muhammad Fahman.
2702366413.
Selamat malam
Terimakasih atas penjelasan yang sangat lengkap, ini sangat membantu
Salam,
Carolina margaretha Panggabean
2702387462
Selamat sore, terima kasih atas pemaparan materinya yang sangat jelas.
Elita Agustina Sitanggang – 2702358405
Terima kasih atas penjelesannya, sangat membantu
Elita Agustina Sitanggang – 2702358405
terimakasih atas materi mengenai user research yang lengkap ini.
saya setuju terkait mendekati sudut pandang pengguna agar memudahkan mereka.
2702366003
Lulu Zaujatun Sholekhah
Materi sangat membantu, terimakasih
2702347370
Muhammad Brian Hafiz Habiyanto
Terimakasih atas materi yang diberikan sangat membantu dalam proses belajar
2702347370
Muhammad Brian Hafiz Habiyanto
Terima kasih atas penjelasannya. Sangat membantu & mohon izin dijadikan referensi
2702359881
Tazkia Arini K S
Selamat malam,
Terima kasih untuk penjelasannya. Sangat membantu dan lengkap sekali. Izin menggunakan artikel ini sebagai bahan referensi
Salam
Tazkia Arini K S
2702359881
Terima kasih atas penjelasannya! Sangat membantu dalam memahami pentingnya riset pengguna dalam UX.
2702404494 – Devina Amanda Putri
Terima kasih atas penjelasannya, Very insightful.
Regards,
Prily Ocklivia
2702416020
Terima kasih untuk materi dan penjelasannya. sangat membantu dalam proses belajar dan mohon ijin dijadikan referensi.
2702409356
Novian Junanto.P
Materi yang diberikan sangat jelas dan membantu dalam memahami tentang UX
Jose Hizkia Sembiring – 2702434862
Terima Kasih untuk materia , penjelasan dan ilmunya. Sangat membantu dalam proses belajar.
Rio Arief Rachman _ 2702415270
Minta izin untuk dikutip sebagai referensi ya, terimakasih
Muhammad Sandiv Al-Fajri 2702422963
Maria Anastasya L. Tobing – 2702434894
Terima kasih untuk materinya, sangat membantu saya dalam memahami User Research
Selamat sore Pak.
Artikel ini sangat membantu dalam memahami pentingnya User Research dalam desain pengalaman pengguna. Penjelasan yang jelas dan contoh yang diberikan memudahkan pembaca untuk mengerti bagaimana proses ini dapat mengungkapkan kebutuhan pengguna dengan lebih mendalam. Mungkin akan memberikan tambahan informasi apabila Bapak berkenan menambahkan beberapa tips praktis atau alat yang digunakan untuk melakukan User Research secara efektif. Terimakasih.
Angela Darmawan (2602337564)
Jefro Bangun – 2502053281
rachel nathania – 2702372542